Terms of service

OVERVIEW

Welcome to (name shop). Throughout this website, the terms “we,” “us,” and “our” refer to (name shop). (name shop) operates this website and store, including all information, content, features, tools, products, and services made available to you (collectively, the “Services”), in order to provide you with a seamless and premium shopping experience. Our store is powered by Shopify, which enables us to deliver our Services to you securely and efficiently.

These Terms of Service (“Terms”) govern your access to and use of our Services and set forth the rights, responsibilities, and obligations that apply to all visitors, customers, and users of the website.

Please read these Terms carefully before accessing or using our Services. They contain important information regarding your legal rights, including limitations of liability, warranty disclaimers, and other provisions that may affect you.

By accessing, browsing, interacting with, or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy [LINK].

If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent and warrant that you are at least the age of majority in your state, province, or country of residence, or that you have obtained the necessary consent from a parent or legal guardian to use our Services where applicable.

In order to access certain features of the Services, browse our online store, or purchase products from (name shop), you may be required to provide personal information, including but not limited to your name, email address, billing information, payment details, and shipping address. You represent and warrant that all information submitted to (name shop) is accurate, current, complete, and that you have the legal right to provide such information.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password, and for all activities that occur under your account. (name shop) shall not be liable for any loss or damage arising from your failure to protect your account information.

You may not transfer, sell, assign, sublicense, or otherwise grant access to your account to any third party without our prior written consent. We reserve the right to suspend, restrict, or terminate accounts that violate these Terms or are suspected of unauthorized, fraudulent, or unlawful activity.

SECTION 2 - OUR PRODUCTS

(name shop) strives to ensure that all product descriptions, images, specifications, and other content displayed on our website are accurate and presented as clearly as possible. However, we cannot guarantee that the colors, textures, details, or overall appearance of products displayed on your device will precisely reflect the actual product, as display settings, screen resolutions, and device configurations may vary.

We do not warrant or guarantee that any product, service, information, or other material purchased or obtained through our Services will fully meet your individual expectations, preferences, or requirements. Minor variations in color, texture, measurements, packaging, or design may occur and shall not be considered defects.

All product descriptions, pricing, availability, and specifications are subject to change at any time without prior notice at the sole discretion of Lunéa. We reserve the right to modify, discontinue, replace, or limit the availability of any product or collection at any time.

(name shop) further reserves the right, on a case-by-case basis, to limit the quantities of products available for purchase by any individual, household, business, geographic region, or jurisdiction. Such limitations may be exercised without prior notice and at our sole discretion.

SECTION 3 - ORDERS

By placing an order through our Services, you are submitting an offer to purchase the selected products subject to these Terms. (name shop) reserves the right, at its sole discretion, to accept, reject, limit, or cancel any order for any reason, including but not limited to product availability, pricing errors, suspected fraudulent activity, or inaccuracies in order information.

An order shall not be deemed accepted until (name shop) has processed payment and provided confirmation of acceptance. Receipt of an order confirmation email does not guarantee acceptance of your order and serves only as an acknowledgment that we have received your order request.

You are responsible for reviewing your order carefully before submitting it. Once an order has been accepted and processing has begun, cancellation, modification, or correction requests may not be possible. While we will make reasonable efforts to accommodate such requests, Lunéa cannot guarantee that changes can be made after order confirmation.

If we reject, modify, suspend, or cancel an order, we may attempt to notify you using the email address, billing address, telephone number, or other contact information provided at the time of purchase.

All purchases made through our Services are subject to our Refund Policy [LINK], which forms an integral part of these Terms.

You represent and warrant that all products purchased from Lunéa are intended for your personal use or household use only and are not purchased for commercial resale, redistribution, export, or any unauthorized commercial purpose.

SECTION 4 - PRICES AND BILLING

All prices displayed on the Services are subject to change at any time without prior notice. The price charged for any product or service will be the price in effect at the time your order is submitted and accepted by (name shop), and such price will be reflected in your order confirmation.

Unless otherwise expressly stated, all prices displayed on the Services exclude applicable taxes, duties, customs fees, import charges, shipping costs, handling fees, and other governmental charges, which may be added to your order where required by law or applicable regulations.

Prices and product availability displayed through our online store may differ from those offered through physical retail locations, authorized distributors, third-party marketplaces, or other sales channels. From time to time, (name shop) may offer special promotions, discounts, promotional codes, or limited-time offers that are subject to separate terms and conditions. In the event of any conflict between such promotional terms and these Terms, the promotional terms shall prevail solely with respect to the applicable promotion.

You agree to provide and maintain accurate, current, and complete billing, payment, shipping, and account information for all purchases made through the Services. You further agree to promptly update any information necessary to ensure the successful processing of transactions and communications, including your email address, billing address, payment method details, and other relevant account information.

By submitting payment information, you represent and warrant that: (i) all payment information provided is accurate, current, and complete; (ii) you are legally authorized to use the selected payment method; (iii) any charges incurred will be honored by your payment provider or financial institution; and (iv) you will pay all amounts due, including product prices, shipping fees, handling charges, taxes, duties, and any other applicable fees associated with your purchase.

(name shop) reserves the right to refuse, suspend, or cancel any order if payment authorization cannot be obtained, if fraudulent activity is suspected, or if inaccuracies in pricing, product information, or billing details are identified.

SECTION 5 - SHIPPING AND DELIVERY

(name shop) will make reasonable efforts to process and ship orders within the estimated timeframes displayed on the Services. However, all shipping and delivery dates are estimates only and are provided for convenience. Delivery times are not guaranteed and may vary based on product availability, destination, carrier capacity, customs procedures, weather conditions, and other factors beyond our reasonable control.

(name shop) shall not be liable for any delays, losses, damages, or additional costs resulting from shipping carrier delays, customs inspections, import procedures, force majeure events, or any circumstances outside of our control.

Once an order has been transferred to the designated shipping carrier, title to the products and risk of loss, damage, or delay shall pass to you. Any claims relating to shipment delays, lost packages, damaged deliveries, or delivery exceptions may be subject to the policies and procedures of the applicable carrier.

You are responsible for providing accurate and complete shipping information at the time of purchase. (name shop) shall not be responsible for failed deliveries, delays, additional charges, or losses resulting from inaccurate, incomplete, or outdated shipping information provided by you.

For additional information regarding shipping methods, delivery estimates, and applicable restrictions, please refer to our Shipping Policy [LINK], which forms part of these Terms.

SECTION 6 - INTELLECTUAL PROPERTY

All content, materials, and features available through the Services, including but not limited to trademarks, trade names, logos, branding elements, text, graphics, images, photographs, videos, audio recordings, product descriptions, product reviews, website design, software, functionality, and the overall selection, arrangement, and presentation thereof (collectively, the “Content”), are owned by or licensed to (name shop), its affiliates, licensors, or service providers and are protected by applicable copyright, trademark, patent, trade dress, and other intellectual property laws.

Subject to your compliance with these Terms, (name shop) grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal, non-commercial use. Except as expressly permitted by applicable law or these Terms, you may not reproduce, distribute, modify, adapt, publish, transmit, display, perform, create derivative works from, sell, license, exploit, or otherwise use any portion of the Services or Content without the prior written consent of (name shop).

Nothing contained in these Terms or within the Services shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any patent, copyright, trademark, trade secret, or other intellectual property belonging to Lunéa, Shopify, or any third party. Any unauthorized use of the Services or Content may violate intellectual property laws and may result in legal action.

The name “(name shop),” together with all related logos, product names, service names, designs, graphics, trade dress, slogans, and branding elements, are trademarks or proprietary assets of Lunéa or its licensors. You may not use, reproduce, imitate, register, or otherwise exploit any such trademarks or proprietary materials without the prior written permission of (name shop).

Any third-party trademarks, service marks, logos, brand names, or other intellectual property displayed through the Services remain the property of their respective owners. Reference to any third-party trademark does not imply endorsement, affiliation, sponsorship, or partnership unless expressly stated.

SECTION 7 - OPTIONAL TOOLS

From time to time, (name shop) may provide access to tools, applications, integrations, services, or resources operated by third parties as part of or in connection with the Services. Such third-party tools may be made available to enhance your shopping experience, but (name shop) does not monitor, control, endorse, or assume responsibility for the content, functionality, performance, security, or availability of any such tools.

You acknowledge and agree that any third-party tools are provided on an “as is” and “as available” basis, without warranties, representations, guarantees, or conditions of any kind, whether express or implied. To the fullest extent permitted by law, (name shop) disclaims all liability arising from or related to your access to or use of any third-party tools or services.

Your use of any optional third-party tools is entirely at your own risk and discretion. You are solely responsible for reviewing and complying with the terms, conditions, privacy policies, and practices of the applicable third-party providers before using their services.

Lunéa shall not be liable for any loss, damage, claim, expense, or other liability arising from your use of, reliance upon, or inability to use any third-party tools, websites, applications, or services.

We may, from time to time, introduce new features, functionality, products, services, resources, tools, or enhancements through the Services. Unless otherwise stated, any such additions, updates, or new features shall be considered part of the Services and shall be governed by these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links, integrations, embedded content, or references to websites, applications, products, services, or other materials provided by third parties. Such third-party resources are provided solely for your convenience and do not imply any endorsement, approval, or affiliation by (name shop).

(name shop) does not control, monitor, investigate, or evaluate the content, accuracy, security, availability, policies, or practices of any third-party websites or services. If you choose to access any third-party website, application, or service through links provided on the Services, you do so entirely at your own risk.

To the fullest extent permitted by law, (name shop) shall not be responsible or liable for any loss, damage, injury, claim, expense, or liability arising from or related to your access to, use of, or reliance upon any third-party websites, products, services, resources, content, or materials.

Before engaging in any transaction with a third party, you are encouraged to carefully review the applicable terms, conditions, privacy policies, and business practices of such third party. Any complaints, claims, concerns, disputes, or questions regarding third-party products or services should be directed exclusively to the applicable third-party provider.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

(name shop) is powered by Shopify, which provides the e-commerce platform and related technology that enable us to offer our Services to customers. However, all products offered through the Services are sold directly by (name shop), and all transactions are entered into solely between you and (name shop).

By using the Services, you acknowledge and agree that Shopify is not a party to any transaction between you and (name shop) and is not responsible for any products, services, warranties, representations, customer support, refunds, returns, or disputes arising from your purchases.

To the fullest extent permitted by applicable law, you expressly release Shopify, its affiliates, officers, directors, employees, agents, and service providers from any and all claims, demands, liabilities, damages, losses, costs, or expenses arising from or related to your transactions, purchases, or interactions with Lunéa.

SECTION 10 - PRIVACY POLICY

Your privacy is important to us. All personal information collected, used, stored, or disclosed through the Services is governed by our Privacy Policy [LINK], which forms an integral part of these Terms of Service.

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the terms of our Privacy Policy and consent to the collection, use, processing, storage, and disclosure of your personal information as described therein.

Because the Services are hosted and supported through Shopify, certain personal information may also be collected, processed, stored, and transferred by Shopify in order to provide, maintain, secure, and improve the functionality of the Services. Such information may be processed in countries other than your country of residence and may be shared with service providers, partners, and other third parties involved in delivering the Services.

For additional details regarding how (name shop), Shopify, and our service providers collect and use personal information, please review our Privacy Policy [LINK] and any applicable Shopify privacy documentation.

SECTION 11 - FEEDBACK

If you submit, post, upload, email, transmit, or otherwise provide any suggestions, ideas, recommendations, reviews, comments, proposals, creative concepts, or other materials (collectively, “Feedback”) to Lunéa, you grant Lunéa a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free, and fully paid-up license to use, reproduce, modify, adapt, publish, distribute, translate, display, perform, create derivative works from, and otherwise exploit such Feedback in any medium and for any purpose, including commercial purposes, without restriction or compensation.

You acknowledge that (name shop) may use Feedback to operate, develop, improve, market, promote, and enhance the Services, products, customer experience, and business operations.

You represent and warrant that: (i) you own or otherwise control all rights necessary to submit the Feedback; (ii) your Feedback is accurate and not misleading; (iii) you have disclosed any compensation, sponsorship, incentive, or other benefit received in connection with the submission of Feedback; and (iv) your Feedback complies with these Terms and all applicable laws.

(name shop) is under no obligation to maintain any Feedback in confidence, provide compensation for any Feedback, acknowledge receipt of Feedback, or respond to any submission.

We reserve the right, but have no obligation, to review, monitor, edit, refuse, remove, or restrict any Feedback that we determine, in our sole discretion, to be unlawful, fraudulent, offensive, defamatory, misleading, infringing, harmful, obscene, or otherwise objectionable, or that violates these Terms or the rights of any third party.

You further agree that your Feedback shall not violate any copyright, trademark, privacy, publicity, proprietary, or other legal rights of any person or entity and shall not contain malware, viruses, malicious code, or any material intended to disrupt or interfere with the Services. You remain solely responsible for all Feedback submitted by you and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, information available through the Services may contain typographical errors, inaccuracies, omissions, or other unintended mistakes relating to product descriptions, specifications, pricing, promotions, discounts, offers, shipping charges, delivery estimates, inventory availability, or other content.

(name shop) reserves the right, at any time and without prior notice, to correct any errors, inaccuracies, or omissions and to update, modify, or remove information as necessary. We further reserve the right to refuse, limit, modify, or cancel orders if any information on the Services is determined to be inaccurate, regardless of whether the order has already been submitted or confirmed.

We undertake no obligation to update, amend, or clarify information contained on the Services except as required by applicable law.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes and in accordance with these Terms. You agree not to use, or permit others to use, the Services:

(a) in violation of any applicable law, regulation, ordinance, or legal requirement;

(b) for any unlawful, fraudulent, deceptive, abusive, harmful, or malicious purpose;

(c) to infringe, misappropriate, or violate any intellectual property, privacy, publicity, contractual, or proprietary rights of Lunéa or any third party;

(d) to harass, threaten, intimidate, abuse, defame, discriminate against, or otherwise harm any individual or entity;

(e) to submit false, misleading, inaccurate, or fraudulent information;

(f) to distribute unauthorized advertising, promotional materials, spam, chain letters, or similar solicitations;

(g) to impersonate another person, business, organization, or entity, or falsely represent your affiliation with any person or entity;

(h) to interfere with, disrupt, damage, disable, overburden, or impair the operation, security, or integrity of the Services;

(i) to engage in any conduct that could harm Lunéa, Shopify, other users, or expose any party to legal liability.

You further agree not to:

(a) upload, transmit, distribute, or introduce any virus, malware, ransomware, spyware, malicious code, or other harmful technology;

(b) reproduce, duplicate, copy, sell, resell, distribute, license, exploit, or commercially use any portion of the Services without our prior written consent;

(c) collect, harvest, store, share, or misuse personal information belonging to other users;

(d) use automated systems, bots, crawlers, scrapers, spiders, data-mining tools, or similar technologies to access, monitor, copy, or extract data from the Services;

(e) attempt to gain unauthorized access to any portion of the Services, related systems, servers, networks, or databases;

(f) circumvent, disable, or interfere with any security-related features or technological protections implemented within the Services.

(name shop) reserves the right, in its sole discretion and without prior notice, to suspend, restrict, terminate, or deny access to the Services if we believe that you have violated these Terms or engaged in conduct that may harm Lunéa, Shopify, other users, or any third party.

SECTION 14 - TERMINATION

(name shop) reserves the right, in its sole discretion, to suspend, restrict, or terminate your access to the Services, your account, or this agreement at any time and for any reason, with or without notice, including where we believe that you have violated these Terms or applicable law.

Termination of your access to the Services shall not affect any rights, obligations, liabilities, or remedies that have accrued prior to the effective date of termination. You remain responsible for all outstanding amounts, charges, obligations, and commitments incurred prior to termination.

Upon termination, all rights granted to you under these Terms shall immediately cease. However, any provisions that by their nature should survive termination shall remain in full force and effect, including but not limited to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Privacy Policy, Governing Law, Dispute Resolution, and any other provisions intended to survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information, content, materials, products, and services made available through the Services are provided solely for general informational and commercial purposes. While (name shop) endeavors to maintain accurate and up-to-date information, we make no representations or warranties regarding the accuracy, completeness, reliability, availability, or usefulness of any information contained within the Services.

Your use of the Services and any reliance upon the information provided therein is entirely at your own risk. To the fullest extent permitted by applicable law, Lunéa disclaims all responsibility and liability arising from any reliance placed upon the Services by you or any other user.

EXCEPT AS EXPRESSLY PROVIDED BY (name shop) IN WRITING, THE SERVICES AND ALL PRODUCTS, CONTENT, MATERIALS, AND FEATURES PROVIDED THROUGH THE SERVICES ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE FULLEST EXTENT PERMITTED BY LAW, (name shop) DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

(name shop) DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, TIMELY, ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS ON APPLICABLE CONSUMER RIGHTS. IN SUCH JURISDICTIONS, SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

SECTION 16 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (name shop), ITS AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, AND SHOPIFY AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, REPLACEMENT COSTS, OR ANY OTHER COMMERCIAL OR ECONOMIC LOSS ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF THE SERVICES, ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES.

SUCH LIMITATION OF LIABILITY APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTORY LIABILITY, OR OTHERWISE, EVEN IF LUNÉA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS WHERE CERTAIN LIABILITY LIMITATIONS ARE NOT PERMITTED, LUNÉA'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless (name shop), Shopify, and each of their respective affiliates, subsidiaries, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys' fees and legal costs, arising out of or related to:

(i) your violation of these Terms of Service or any policies incorporated herein by reference;

(ii) your violation of any applicable law, regulation, or third-party rights;

(iii) your misuse of the Services;

(iv) any Feedback, content, information, or materials submitted by you; or

(v) your negligent, fraudulent, or wrongful conduct.

(name shop) reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of such claims and shall not settle any matter without our prior written consent where such settlement imposes any obligation or liability upon Lunéa.

Failure by (name shop) to promptly notify you of any claim shall not relieve you of your indemnification obligations except to the extent that such delay materially prejudices your ability to defend the claim.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined by a court or other competent authority to be unlawful, invalid, void, or unenforceable for any reason, such provision shall be enforced to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity, legality, or enforceability of any remaining provisions of these Terms, all of which shall remain in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

No failure or delay by (name shop) in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. Any waiver by Lunéa must be made expressly and in writing and shall apply only to the specific instance for which it is granted.

These Terms of Service, together with any policies, guidelines, notices, and operating rules posted through the Services or incorporated herein by reference, constitute the entire agreement and understanding between you and Lunéa regarding your access to and use of the Services.

These Terms supersede and replace all prior or contemporaneous communications, negotiations, understandings, representations, agreements, and proposals, whether oral, written, or electronic, relating to the subject matter herein.

Any ambiguity in the interpretation of these Terms shall not be construed against either party solely because that party drafted or prepared the provision in question.

SECTION 20 - ASSIGNMENT

You may not assign, transfer, delegate, sublicense, or otherwise dispose of any of your rights or obligations under these Terms without the prior written consent of Lunéa. Any attempted assignment, transfer, or delegation in violation of this provision shall be null and void.

(name shop) may assign, transfer, delegate, or otherwise dispose of these Terms, in whole or in part, and any associated rights or obligations, at any time without notice or consent, including in connection with a merger, acquisition, corporate reorganization, sale of assets, or operation of law.

SECTION 21 - GOVERNING LAW

These Terms of Service, and any dispute, claim, controversy, or matter arising out of or relating to the Services, shall be governed by and construed in accordance with the laws of the jurisdiction in which (name shop) is established, without regard to conflict of law principles.

You agree that any legal action, proceeding, or dispute arising out of or relating to these Terms or the Services shall be brought exclusively before the courts located within the applicable jurisdiction where (name shop) maintains its principal place of business, and you consent to the personal jurisdiction and venue of such courts.

SECTION 22 - HEADINGS

The section titles and headings contained in these Terms are provided solely for convenience and reference purposes. They shall not affect, limit, expand, modify, or otherwise influence the interpretation, construction, or enforcement of any provision contained herein.

SECTION 23 - CHANGES TO TERMS OF SERVICE

The most current version of these Terms of Service will always be available on this page for your review.

(name shop) reserves the right, at its sole discretion, to modify, amend, update, replace, or discontinue any portion of these Terms of Service at any time. Any changes will become effective upon posting to the Services unless a different effective date is expressly stated.

Where required by applicable law, we may provide notice of material changes through the Services, by email, or through other reasonable means of communication. It is your responsibility to review these Terms periodically to remain informed of any updates.

Your continued access to or use of the Services following the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to any modification of these Terms, you must discontinue use of the Services immediately.

SECTION 24 - CONTACT INFORMATION

If you have any questions, concerns, requests, or comments regarding these Terms of Service, the Services, or any matter relating to your relationship with (name shop), please contact us using the information provided below.

Email: 

Customer Support: 

Website: 

SECTION 25 - REFUND POLICY

Customer satisfaction is important to (name shop). If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with our Refund Policy.

Requests for returns, exchanges, or refunds must be submitted within thirty (30) days from the date of delivery unless otherwise specified in our Refund Policy. Eligibility requirements, excluded items, return procedures, and refund processing details are outlined in our Refund Policy [LINK], which forms part of these Terms of Service.

(name shop) reserves the right to refuse any refund, return, or exchange request that does not comply with the requirements set forth in our Refund Policy.

SECTION 26 - SUBSCRIPTION TERMS AND CONDITIONS

By purchasing a subscription through Lunéa, you agree to the following Subscription Terms and Conditions:

1. Subscription Overview

A subscription purchase enrolls you in an automatically renewing delivery program. Products selected as part of your subscription will be delivered on a recurring basis according to the frequency chosen during checkout.

1. Automatic Billing Authorization

By enrolling in a subscription, you authorize Lunéa to automatically charge your selected payment method at the recurring intervals you choose during the checkout process unless and until the subscription is canceled in accordance with these Terms.

1. Billing Frequency and Renewal

Your subscription will automatically renew and continue until canceled. Billing will occur according to the delivery schedule selected at checkout, and recurring charges will be processed without additional authorization prior to each renewal period.

1. Cancellation Rights

You may cancel your subscription at any time through your customer account portal or by contacting our customer support team.

To avoid being charged for the next renewal period, cancellation requests must be submitted before the next scheduled billing date. Any cancellation submitted after a renewal charge has been processed will take effect for future billing periods.

1. Subscription Refund Policy

Subscription orders are processed automatically and are generally non-refundable once a recurring charge has been successfully processed.

Any refunds, credits, or exceptions shall be granted solely at Lunéa's discretion or as otherwise required by applicable law. Where applicable, first-time purchases may qualify under any promotional satisfaction guarantee or refund program offered by (name shop) and subject to its stated eligibility requirements.

1. Subscription Modifications

You may modify, pause, skip, reactivate, or adjust your subscription preferences, including delivery frequency, product selections, shipping information, or payment details, at any time prior to your next billing date through your account or by contacting customer support.

1. Failed Payments

If a recurring payment cannot be successfully processed, (name shop) may make additional attempts to collect payment using the payment method on file. We reserve the right to suspend, pause, or terminate a subscription if payment cannot be successfully completed.

1. Changes to Subscription Services

(name shop) reserves the right to modify subscription pricing, available products, delivery schedules, benefits, discounts, or these Subscription Terms at any time. Where required by applicable law, notice of material changes will be provided prior to implementation.

1. Contact Information

For questions regarding subscriptions, recurring billing, account management, or cancellations, please contact:

Email: 

SECTION 27 - OUR COMMITMENT TO YOU

At (name shop), we are committed to providing a seamless, flexible, and customer-focused shopping experience. We strive to ensure transparency in our subscription services and purchasing processes, allowing you to manage your orders with confidence and convenience.

Our goal is to make every interaction with (name shop) simple, reliable, and enjoyable while delivering products and service that reflect the quality and care at the heart of our brand.